Terms of Service

TERMS OF SERVICE

These sales conditions ("Sales Conditions") regulate the agreement between the company NEW ORDER STUDIO LTD, hereinafter referred to as (company name), with address at NEW ORDER STUDIO LTD
601 INTERNATIONAL HOUSE 223 REGENT STREET LONDON ENGLAND W1B 2QD Company Number(UTR): 14692067 and registered in the Commercial Registry of LONDON with the following data: 27/02/2023; and the customer ("Customer") formalized through the website www.RIOCAMBRAND.com(the "Website") for the purchase of NEW ORDER STUDIO LTD products by the Customer through the Website. You can contact us at the following email address: info@riocambrand.com.

PURCHASE PROCEDURE

2.1. Conditions for Purchase To place an order through the Website, the Customer must be of legal age (18 years or older) and must be the final consumer. Minors are expressly excluded. To place an order on the NEW ORDER STUDIO LTD Website, the customer must be registered. Customer data is protected in accordance with Law on Information Society Services and Electronic Commerce of UNITED KINGDOM, as indicated in the Privacy Policy section.

2.2. How to Place an Order To place an order through the NEW ORDER STUDIO LTD Website, follow these steps:

Choose the desired products and add them to "My basket" using the "Add to my basket" button.

Complete the purchase by clicking on "View full basket" and then "Complete purchase" if the order is complete.

If the customer is not registered, they must do so at this time. If already registered, they only need to enter their username and password and will be directed back to the order confirmation.

Choose the desired shipping method and click "Continue".

Select the preferred payment method and click "Proceed to payment".

Make the payment. If the payment is authorized, the customer will see the confirmation of their purchase, and we will automatically send an email to their email address with the same information, which they can retrieve whenever necessary.

At this point, the customer's order is registered and begins processing at the NEW ORDER STUDIO LTD warehouse.

NEW ORDER STUDIO LTD may change the Sales Conditions at any time without prior notice to the Customer. However, NEW ORDER STUDIO LTD will announce such changes if an order is canceled due to availability reasons, and NEW ORDER STUDIO LTD will refund (if applicable) the order value. Shipping costs are never refunded, except under the circumstances described in the Returns section. Once the Customer has received confirmation of their purchase from NEW ORDER STUDIO LTD, the applicable Sales Conditions cannot be modified.

2.3. Product Availability The completion of an order through the Website is subject to product availability. NEW ORDER STUDIO LTD strives to ensure the stock of all items for sale. If the requested product is not available or if its stock has been exhausted, the Customer will be notified by email, and the amount paid will be refunded within 30 days from the payment

2.4. Right of NEW ORDER STUDIO LTD to Cancel or Not Accept an Order NEW ORDER STUDIO LTD may refuse any order, cancel it, or not accept a confirmed order for the following reasons. We will notify you by email before taking any action, in an attempt to resolve the issue and refund any payments made

a) The product listed in the order is not available
b) The provided payment information was incorrect or unverifiable
c) Security systems indicate that the order is abnormal or may be fraudulent
d) There are indications that the Customer is a minor (under 18 years old)
e) NEW ORDER STUDIO LTD has been unable to deliver the order to the provided address after 3 attempts. If an order is canceled for any of the above reasons, NEW ORDER STUDIO LTD will refund the order value and the shipping costs paid, except for failed deliveries detailed in point "f"
f) The package destination does not correspond to any country to which we ship goods
g) In case, once the payment has been made, the customer changes the shipping address indicated in the form. In this case, the customer will also be responsible for the shipping costs.

2.5. Data Verification Before processing an order placed by the Customer, NEW ORDER STUDIO LTD may verify the data: the address, the Customer's solvency, and the possibility of any fraud. Regarding possible fraud, NEW ORDER STUDIO LTD may use partially automated verification of all purchases to filter those considered abnormal or suspicious of fraud. In case of detecting suspicious orders of fraud, they may be reported to the relevant authorities, which may take legal action against them.

 

Price and Payments

Price and Payment 3.1. Prices and Currency The prices and offers presented on the Website include VAT (Value Added Tax) and are only valid for orders placed online through the Website. These prices and offers may not coincide with those available in NEW ORDER STUDIO LTD stores worldwide. Prices are in €.

3.2. Payment Method To pay for the order, the Customer can use the following credit or debit cards: Visa, Visa Electron, MasterCard, or American Express. Payment will be processed after order confirmation.

3.3. Price Changes NEW ORDER STUDIO LTD informs you that despite the meticulous updates made to the prices on the Website, errors may occur. In the unlikely event that a clear and substantial error occurs, you agree that NEW ORDER STUDIO LTD will not be bound by that incorrect price and may cancel your order unless it has already been charged to your credit card, debit card, or other payment method. If a clear and substantial error is detected and you have not yet been charged, we will inform you of the correct price and give you the option to continue with your order at the correct price or cancel it.

3.4. Value Added Tax To comply with the applicable VAT according to the distance selling rules, deliveries will be considered made in the Member State indicated in the delivery address. Therefore, all purchases made through the Website will be subject to VAT.

Delivery

4.1. Where and When Deliveries are made from Monday to Friday. No deliveries are made on weekends or during local holidays. Orders can only be delivered to private residences or offices. Deliveries are made during working hours. Therefore, to facilitate deliveries, Customers are recommended to use their work addresses or other addresses where someone can receive the goods.

 

4.2 Delivery Timeframe Orders are normally delivered within 48 hours from the time of purchase confirmation, excluding Saturdays, Sundays, and holidays. The delivery time is usually met, and although NEW ORDER STUDIO LTD cannot guarantee punctuality.

4.3. Verification Upon Receipt The Customer must check the condition of the goods upon receipt. If the packaging is damaged, the Customer should not accept the delivery. NEW ORDER STUDIO LTD informs that the delivery must be verified within a reasonable period of time after receipt. If no rejection of the products has been received within 1 days of delivery, NEW ORDER STUDIO LTD will consider that the Customer has accepted it. This does not affect the rights that the current legislation grants to the Customer regarding warranties.

PRODUCT EXCHANGE

Products cannot be exchanged. To obtain a product in another color or size, the Customer must return the original item and place a new order through RIOCAMBRAND.COm Website.

Validity of Offers ("PROMOTIONAL OFFERS") Promotional offers shown on the Website to increase the sales of certain products are only valid while they appear on the Website, unless otherwise specified.

Liability These Sales Conditions establish all obligations and liabilities of NEW ORDER STUDIO LTD regarding the supply of products. There are no warranties, conditions, or other terms that bind NEW ORDER STUDIO LTD, except those expressly mentioned in the Sales Conditions. Nothing in these Sales Conditions limits or excludes NEW ORDER STUDIO LTD liability for (I) death or personal injury caused by NEW ORDER STUDIO LTD negligence, (II) fraud, (III) any breach of obligations implied by the current national laws, or (IV) any liability that cannot be excluded by law.

Applicable Legislation Purchases made through the NEW ORDER STUDIO LTD Website and under these Sales Conditions are subject to UK law.

COMPETENT JURISDICTION

Any dispute or discrepancy arising from the application or interpretation of the Sales Conditions, as well as the contracts it incorporates, will be resolved in the territorial jurisdiction corresponding under current Spanish legislation.

Contact Us For any inquiries or incidents regarding the order, the Customer can contact NEW ORDER STUDIO LTD:

Through the "Contact Us" section of the Website.

By email, sending a message to info@riocambrand.com.

For more detailed information about returns, consult the Returns section of Riocambrand.com and follow the instructions.